Administration

Adress

333 BOULEVARD de la Cité-des-Jeunes
GATINEAU (Québec)
J8Y6M4
Canada

Contact
Customer service
Phone number: 819-778-1698 poste 224
service@coopscooutaouais.com

Privacy and Security

The Optimal Netbanx Payment Solution allows you to make online purchases using Visa, Visa debit or MasterCard credit cards. The site complies with TLS secure transmission standards and guarantees that all transactions made on the site are secure and confidential.

When paying online, you will be prompted to enter your credit information in order to proceed with the transaction. The data is encoded and sent to the financial institution for approval. In a few seconds, the latter analyzes the request and returns a decision.

We offer you to register your credit card for future purchases. Your bank details and the computer data concerning the credit information are in no way stored on our servers. All payment operations are carried out through the Paysafe payment solution. You can also choose not to register your credit card and indicate your means of payment during each purchase.

When you place your order, we need to know your name, email address, billing address and delivery address including apartment number and access code if applicable. This allows us to process and track your orders. However, to avoid an approval request being rejected by your financial institution, please note that the billing address must match the address linked to the account of the credit card used. The delivery address may be different.

We do not sell, market, or rent your personal information to third parties.

"Cookies" are identifiers that allow you to remember the pages on which you have browsed, the items you have just added to your basket as well as those you have selected during your previous visits. This is why this function must be activated in your browser. You will not be able to make a purchase on our site if "cookies" are disabled on your computer.

Delivery times and transport costs

Transportation charges: Transportation costs are set by province (plus taxes) and are non-refundable.

• For Ontario (Center / North / East / South) and Quebec, a charge of $ 7.99 + taxes
• Newfoundland & Labrador: $ 22.99
• Alberta: $ 19.99
• British Columbia: $ 21.99
• Manitoba: $ 15.99
• Maritimes: $ 17.99
• Saskatchewan: $ 18.99

All packages are shipped by Purolator. You can follow the progress of your package via your order.

Delivery time: when your order leaves the offices of the Cooperative, please allow 2 to 3 working days for any delivery sent in the province of Quebec. You can follow the progress of your package via your order.

Notes applicable to all web orders:

• If a product is out of stock, we will contact you to inform you and confirm that the order will be maintained.

• During the start of the school year, note that the delay can reach an additional week to the normal processing time (August / September, January / February).

• Holidays and weekends are excluded from processing working days.

Receipt of the order: For all products other than digital publications, the COOPSCO OUTAOUAIS ships the ordered products to the delivery address you provided when ordering.

No delivery is made to a post office box. The delivery of the ordered products is subject to the rules of the Carrier.

Since a signature is required, make sure there will be someone at the delivery address to receive the package. If you are absent, it will be your responsibility to recover the products shipped according to the rules of the Carrier.

* If you pick up your order at the Cooperative, wait until the latter has contacted you before leaving. Afterwards, you can come to the Cooperative during opening hours with your order form and proof of identity (required).

Order processing time: approximately 24-72 hours

Export restrictions and policy

Delivery restrictions may apply to certain products and to certain destinations.

An order delivered to a destination where the cost and delivery delay are not known, cannot be completed online. In such a case, you can contact us to complete your order.

Orders shipped outside of Canada are not subject to Canadian taxes. However, they may be subject to customs duties and taxes at the delay of delivery. For more information on customs duties, please refer to the customs website for your country.

Exchange and return policies

Defective or non-compliant: The items sold are new and guaranteed against any defect. When an item is defective or not in accordance with your initial order, it will be exchanged or refunded according to the conditions listed below. A defective product can be refunded or exchanged in store at any time. If you are unable to visit the store, please complete our online refund form. A return label will be emailed to you. Shipping costs will be covered by the Cooperative. A delay of 72 working hours * is to be expected for any refund made to your credit card account.

Under no circumstances will the purchase of any software, computer product, electronic product or digital publication be refunded unless it is defective and in accordance with regular warranty procedures, if applicable.

In-store pickup: A return or exchange is possible within 10 working days of the pick-up date of your order in store.

During an exchange: The exchange will be made upon receipt of your package. If the item to be exchanged is out of stock, we will contact you to make arrangements.

Seller error: A return or an exchange is possible within 10 working days of the delivery date of the package, or the date of availability of pickup in store. Any return request must be submitted via our refund form. In the case of a delivered order, a return label will be sent to you by email. Shipping costs will be covered by the Cooperative. A delay of 72 working hours is to be expected for any refund charged to your credit card account.

Withdrawal from a course: In the case of a request for reimbursement following a withdrawal from a course, you must have in hand the Letter of abandonment of the course (provided by the Individual Teaching Aid) and present it to the customer service desks. This letter will only grant you reimbursement for compulsory material purchased for this course. We grant ourselves the right to refuse the refund of an unpacked product, damaged, whose web connection key has been revealed, presenting writings, or forming part of the list of non-refundable products. Any reimbursement following a course withdrawal must be made no later than 5 days after the course withdrawal deadline determined by the college. If you are unable to visit the store, please complete our online reimbursement form and attach a copy of your letter of abandonment. The costs of postal returns are the responsibility of the customer. A delay of 72 working hours is to be expected for any refund charged to your credit card account.

Other reason for returning merchandise: Return shipping is at your expense if you wish to return merchandise for any reason other than a defect or order error.

For any other product, before returning the goods, you must first:

1. Make sure the item is in the same condition it was received;

2. Your request must be sent within 10 days of receipt of the package;

3. Clearly specify the reason for the return;

4. Submit your request by email to service@coopscooutaouais.com

Once we authorize the return, you will receive a return number. You must return the item to us in its original packaging with the corresponding invoice and return number to one of the following addresses depending on your place of study:

Coopsco Outaouais
Gabrielle-Roy bookstore
333 boul. de la Cité-des-Jeunes
Gatineau (Quebec),
J8Y 6M4

Coopsco Outaouais
Alexandre-Taché bookstore
283 boul. Taché
Gatineau (Quebec),
J9A 1L8

Coopsco Outaouais
Félix-Leclerc bookstore
820 boul. de la Gappe
Gatineau (Quebec),
J8T 7T7

Coopsco Outaouais
Cegep Heritage College bookstore
325 Boulevard de la Cité-des-Jeunes
Gatineau (Quebec),
J8Y 6T3

Digital publication

Please consult the "eBooks instructions" page in the footer before opening your file, otherwise it may be unusable. If you have any issues with downloading and using an eBook, please complete the “Upload Problem?” Form, located on the My Digital Products page.

Terms of use for digital publications: Digital publications are protected by copyright law. In accordance with the law, this purchase is reserved for personal, private and free use. Any reproduction, any collective use, any resale or any rental is absolutely prohibited and may be the subject of legal proceedings.

Digital publications can be "watermarked" or be subject to electronic protections that limit printing, "copy / paste" or transfers to other devices. These measures are at the discretion of each publisher and are intended to better protect authors.

Download links are valid for a period of 36 months from the date of purchase.

Exchange and Refund: No exchange or refund unless the digital publication is faulty.